Privacy Policy

Last updated: 3rd October 2026

1. About FRP

FRP Construction Group Pty Ltd trading as FRP Construction Group (“FRP”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This policy explains how we handle personal information obtained through our website, enquiries and dealings with clients, prospective clients and project representatives.

Our website is frpg.com.au.

2. Personal information we collect

Depending on your dealings with us, we may collect and hold:

  • Your name, email address and phone number.
  • Your property or proposed project address.
  • Information about your project, including its scope, budget, design preferences and anticipated timeframe.
  • Plans, specifications and other documents you provide.
  • Records of correspondence, meetings, proposals and project-related communications.
  • Contract, billing and payment information where you engage our services.

We collect information reasonably necessary to respond to enquiries, assess projects and provide our services.

Our enquiry forms do not ask for sensitive information, such as health information. Please avoid including sensitive information unless it is necessary for your enquiry. If we need to collect sensitive information, we will seek your consent unless the law permits otherwise.

3. How we collect and hold information

We generally collect personal information directly from you through website forms, emails, telephone calls, meetings and documents you provide.

We may also receive information from your authorised representatives, such as your architect or designer, where appropriate to your enquiry or project.

We hold personal information in business email accounts (Microsoft 365), project management software (WunderBuild), secure cloud storage (Dropbox) and paper project files.

You may make a general enquiry anonymously or using a pseudonym where practicable. However, without sufficient contact or project information, we may be unable to respond, prepare a proposal or provide our services.

4. How we use information

We use personal information to:

  • Respond to enquiries and communicate with you.
  • Understand your requirements and assess whether we can assist with your project.
  • Prepare estimates, proposals and pre-construction advice.
  • Coordinate with your authorised representatives.
  • Administer contracts and deliver construction services.
  • Maintain business records, manage payments and resolve queries or disputes.
  • Meet our legal, regulatory and insurance obligations.

We may also use information for related purposes you would reasonably expect, with your consent, or as otherwise permitted or required by law.

Submitting an enquiry does not subscribe you to a newsletter or marketing mailing list.

5. When we share information

We do not sell or rent your personal information.

Where reasonably necessary for the purposes described in this policy, we may disclose relevant information to:

  • Website, IT, email, storage and project management service providers.
  • Your authorised representatives, including architects, designers and consultants.
  • Contractors and suppliers involved in assessing or delivering your project.
  • Professional advisers, including accountants, lawyers and insurers.
  • Regulators, authorities or other parties where disclosure is required or authorised by law.

We take reasonable steps to ensure information shared with service providers is handled appropriately.

6. Security and retention

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. Access is limited to people who need the information for their work.

No internet transmission or electronic storage system is completely secure.

We retain personal information for as long as reasonably necessary for the purposes for which it is held, including applicable legal, contractual, insurance and dispute-resolution requirements.

When information is no longer needed and retention is not legally required, we take reasonable steps to destroy or de-identify it.

You may ask us to delete information. We will consider your request and explain if we need to retain it.

7. Access and correction

You may request access to personal information we hold about you, or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

Please contact us using the details below. We may need to verify your identity before responding.

We will respond within a reasonable period. There is no charge to make a request or seek correction. If a reasonable charge applies to providing access, we will tell you beforehand.

If we cannot provide access or make a requested correction, we will explain our reasons, unless it would be unreasonable to do so, and explain how you can complain.

8. Privacy complaints

If you are concerned about how we have handled your personal information, please contact us with details of your concern.

We will acknowledge your complaint, investigate it and aim to provide a written response within 30 days. If we need more time, we will explain why and keep you informed.

If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner:

Website: https://www.oaic.gov.au

9. Changes to this policy

We may update this policy to reflect changes to our practices or legal obligations. The current version will be published on our website with an updated date.

You may request a copy using the contact details below.

10. Contact us

For privacy enquiries, access or correction requests, or complaints, please contact:

Privacy contact — FRP Construction Group
Legal entity: FRP Construction Group Pty Ltd
Email: jesse@frpg.com.au
Phone: 0429 193 978

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